Issue Description *
Error message that is coming up *
Error message on screen
Upload file

If you have isssues with Physical/Digital Award Order Queries, Service Awards Claim/Use, Miscellaneous Problems with Awards.

What type of support do you need *
- Select What type of support do you need - Help with claiming awards Award Order Issue Anything Else
Issue Description *
Order reference number *
Order Date *
Retailer / Item *
Issue Description *
Order Value *

If you need help with a voucher order you paid for with credit/debit card.

Vouchers *
Reloadable Card Inquiries E-Voucher Inquiries Pre-loaded Card Inquiries Cinema Voucher Inquires Payment/Purchasing Issue Inquiries Miscellaneous Voucher query
Inquiry *
- Select Inquiry - Damaged-Faulty card/Need Replacement Gift Card not topped up
Order Number
Retailer *
Gift Card Number *
Address field 1 *
Address field 2
Address field 3
Address field 4
Address field 5
Postcode *
Issue description *
Inquiry *
- Select Inquiry - Voucher has not been received Voucher/code is not working
Order Number *
Retailer *
Issue Description *
Order Number *
Retailer *
Issue Description *
Claim Code *
Error message on screen
Upload file
Inquiry *
- Select Inquiry - Voucher has not been received Voucher not working Need tracking number
Order Number *
Retailer *
Issue description *
Inquiry *
- Select Inquiry - Code is not working Code has not been received Wrong tickets have been purchased
Order Number *
Retailer *
Cinema Location *
Screening Time *
Screening Date *
Movie Title
Error message on screen
Upload file
Issue description *
Order Number *
Retailer *
Issue description *
Order Number *
Retailer *
Issue Description *
Error message on screen
Upload file
Order Number *
Retailer *
Issue description *

Inquiry *
- Select Inquiry - Transaction query Cashback Help Offer query Issue with an item/booking made using offer Site error
Transaction Details *
Transaction Date *
Retailer *
Order Number *
Amount spent minus VAT *
Voucher Code Used *
Additional Information *
Upload email confirmation of order
Upload file
Transaction Details *
Retailer *
Date of online order *
Issue Description *
Payment Method *
Retailer *
Offer title *
Item/booking you are making *
Additional Information *
Order reference *
Name on the booking *
Email on the booking *
Contact number on the booking *
Issue with the booking *
Additional Information *
Retailer *
Offer title *
Error message that is coming up *
Item/booking you are making (including dates if necessary)
Additional information *
Upload a screenshot of the error
Upload file

What type of support would you need *
- Select What type of support would you need - Car Hire Airport Lounges Airport Parking Airport Hotels Restaurant/Bar Larger/Private dining restaurant booking Location/venue search Musical tickets Gifting (e.g. Flowers) General Concierge
Contact Number *
Pick up location *
Drop off location *
Pick up date *
Pick up time *
Drop off date *
Drop off time *
Number of passengers & luggage *
Type of car *
Age of driver *
Does driver hold a clean drivers licence and credit card in their own name *
- Select Does driver hold a clean drivers licence and credit card in their own name - yes no
Additional Information *
Contact Number *
Airport & Terminal *
Date *
Flight time *
Travel destination *
Number of passengers *
Additional Information *
Contact Number *
Airport & Terminal *
Pick up date *
Pick up time *
Drop off date *
Drop off time *
Outbound flight number *
Return flight number *
Is accommodation required *
- Select Is accommodation required - yes no
Number of passengers *
Number of rooms *
Additional Information *
Contact Number *
Airport *
Check in date *
Check out date *
Number of people *
Type of room *
Include parking *
- Select Include parking - yes no
Outbound flight number *
Return flight number *
Date of car collection *
Additional Information *
Contact Number *
Particular restaurant/s *
Cuisine *
Location *
Date *
Time *
Number of people *
Additional Information *
Contact Number *
Particular restaurant/s *
Cuisine *
Location *
Date *
Time *
Number of people *
Private room/general restaurant *
Budget *
Additional Information *
Contact Number *
Location *
Type of event *
Date *
Time *
Number of people *
Additional Information *
Contact Number *
Show/s *
Date *
Time if required *
Number of tickets *
Additional Information *
Contact Number *
Type of gift *
Budget *
Name, address & contact number for delivery *
Gift message *
Arrival date for the gift *
Additional Information *
Contact Number *
Additional Information *

What type of support do you need *
- Select What type of support do you need - Hotel booking Holiday Packages
Contact Number *
Number of points *
Destination *
Check In Date *
Check Out Date *
Number of people *
Star rating *
- Select Star rating - 1 2 3 4 5
Board basis *
Budget *
Additional Information *
Contact Number *
Number of points *
Destination *
Departure Date *
Return Date *
Departure airport *
Number of people *
Star rating *
- Select Star rating - 1 2 3 4 5
Board basis *
Budget *
Additional Information *